At SACHIN & BABI, we are dedicated to ensuring your experience with our collections is as flawless and elegant as the designs themselves. We understand that sometimes a garment may not perfectly align with your vision for that special occasion. Our Returns & Exchanges policy is crafted with care, transparency, and your complete satisfaction in mind.

Our Return & Exchange Policy

We gladly accept returns and exchanges for most full-price items within 15 days of the delivery date. To be eligible, items must be unworn, unaltered, and in their original condition with all tags attached and in the original packaging.

Please Note: To maintain the integrity of special occasion wear and for hygiene reasons, the following items from our collections are FINAL SALE and cannot be returned or exchanged:

  • Bridal Separates (due to their custom nature and frequent alterations)
  • Ball Gowns & Ceremony dresses (considered special occasion couture)
  • Bridal Party attire ordered in bulk for a specific event
  • Any item marked as “Final Sale” at the time of purchase.

This policy helps us ensure that every BRIDE and member of the BRIDAL PARTY receives a garment that is pristine and untouched, just as they envisioned for their Daytime soiree or Desk to Dawn celebration.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, please contact our customer care team at [email protected] with your order number and details about the item you wish to return or exchange. You may use the template provided below.
  2. Receive Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for your return shipment.
  3. Prepare Your Package: Securely pack the item(s) in their original packaging, including all tags and any protective garment bags. Please include a copy of your packing slip or invoice inside the package.
  4. Ship Your Return: Send the package to the address we provide, using a trackable shipping service. Please note: Original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item.
  5. Inspection & Processing: Once received at our atelier, our team will inspect the item(s) within 3-5 business days. We will notify you via email once the inspection is complete.

Refund Timeline & Method

Upon approval of your return:

  • Timeline: Refunds will be processed to your original method of payment within 7-10 business days after we receive and approve the return.
  • Method: The refund will be issued to the original payment method used during checkout (VISA, MasterCard, JCB, or PayPal). Please allow additional time for the refund to appear in your account, depending on your financial institution’s policies.
  • Exchanges: For exchanges, once your return is approved, we will promptly ship the requested new item. If the new item is of a different value, a price adjustment will be processed via refund or additional charge.

Return Request Email Template

To streamline your request, you may copy and use the following template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear SACHIN & BABI Customer Care Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Please insert your order number] Item(s) for Return/Exchange: [e.g., “Column Dress in Blue, Size 4”] Reason for Return/Exchange: [e.g., “Size Exchange” or “Change of Mind”] Please advise on the next steps and provide the return shipping address and RMA number. I have reviewed the Returns & Exchanges policy on your website and confirm that the item(s) are unworn, unaltered, and have all original tags attached. Thank you for your assistance. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number (Optional)]

International Returns

As a global brand serving clients worldwide (excluding select remote regions and parts of Asia), we accept international returns. Customers are responsible for all customs duties, taxes, and return shipping costs. We recommend declaring the package as “Returned Goods” to minimize fees. The refund will be issued in the original currency of the purchase, minus any international transaction fees that were initially applied.

For further assistance, our customer care team is here to help.

Email: [email protected]

Please allow 1-2 business days for a response.

We are honored to be part of your most cherished moments and are committed to resolving any concerns with the sophistication and care that defines the SACHIN & BABI experience.