At SACHIN & BABI, we are dedicated to ensuring your experience with our collections is as flawless and elegant as the designs themselves. We understand the importance of every detail, from the moment you place your order to the day you wear our creations for your most cherished occasions. Our policies are crafted with care, transparency, and your complete satisfaction in mind.

Shipping Information

We are proud to serve a global clientele (excluding select remote regions and parts of Asia). Every order is handled with the utmost care at our atelier.

Order Processing

Please allow 1-2 business days for us to carefully prepare your order for shipment.

Shipping Methods & Timelines

We offer two primary shipping options to suit your needs:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Cost: $12.95 USD.
    • Delivery Timeline: 10-15 business days after dispatch.
  • Free Shipping: Available on orders over $50 USD, shipped via EMS.
    • Cost: Free.
    • Delivery Timeline: 15-25 business days after dispatch.

All shipments are trackable. You will receive a notification with tracking details once your order is on its way.

Returns & Exchanges Policy

We gladly accept returns and exchanges for most full-price items within 15 days of the delivery date. To be eligible, items must be unworn, unaltered, and in their original condition with all tags attached and in the original packaging.

Important Final Sale Items

To maintain the integrity of our special occasion wear and for hygiene reasons, the following items are considered FINAL SALE and cannot be returned or exchanged:

  • Bridal Separates (due to their custom nature and frequent alterations)
  • Ball Gowns & Ceremony dresses (considered special occasion couture)
  • Bridal Party attire ordered in bulk for a specific event
  • Any item marked as “Final Sale” at the time of purchase.

This policy helps us ensure that every BRIDE and member of the BRIDAL PARTY receives a garment that is pristine and untouched, just as they envisioned for their Daytime soiree or Desk to Dawn celebration.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, please contact our customer care team at [email protected] with your order number and item details. You may use the template provided below.
  2. Receive Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions.
  3. Prepare Your Package: Securely pack the item(s) in their original packaging, with all tags and garment bags. Include a copy of your packing slip or invoice inside.
  4. Ship Your Return: Send the package to the address we provide using a trackable shipping service.

    Note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective item.

  5. Inspection & Processing: Once received, our team will inspect the item(s) within 3-5 business days. We will notify you via email once complete.

Refund Timeline & Method

Upon approval of your return:

  • Timeline: Refunds will be processed to your original payment method within 7-10 business days after we receive and approve the return.
  • Method: The refund will be issued to the original payment method used during checkout (VISA, MasterCard, JCB, or PayPal). Please allow additional time for the refund to appear in your account, depending on your financial institution.

For Exchanges: Once your return is approved, we will promptly ship the new item. If the new item is of a different value, a price adjustment will be processed via refund or additional charge.

International Returns

We accept international returns. Customers are responsible for all customs duties, taxes, and return shipping costs. We recommend declaring the package as “Returned Goods” to minimize fees. The refund will be issued in the original currency of the purchase, minus any international transaction fees that were initially applied.

Return Request Email Template

To streamline your request, you may copy and use the following template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear SACHIN & BABI Customer Care Team,

I would like to request a return/exchange for an item from my recent order.

  • Order Number: [Please insert your order number]
  • Item(s) for Return/Exchange: [e.g., “Column Dress in Blue, Size 4”]
  • Reason for Return/Exchange: [e.g., “Size Exchange” or “Change of Mind”]

Please advise on the next steps and provide the return shipping address and RMA number.

I have reviewed the Returns & Exchanges policy on your website and confirm that the item(s) are unworn, unaltered, and have all original tags attached.

Thank you for your assistance.

Sincerely,
[Your Full Name]
[Your Email Address]
[Your Phone Number (Optional)]

Need Further Assistance?

Our customer care team is here to help you with any questions regarding shipping, returns, or your order.

Email: [email protected]

Please allow 1-2 business days for a response.

We are honored to be part of your most cherished moments and are committed to resolving any concerns with the sophistication and care that defines the SACHIN & BABI experience.